Refund Policy

Refund Policy for Wellness GX

At Wellness GX, we are committed to ensuring your satisfaction with our products. If you find yourself unsatisfied with your purchase, our refund policy provides guidelines for your peace of mind.

1. Eligibility for Refunds:

1.1 Damaged or Defective Products: Should you receive a damaged or defective product, please reach out to us within [number of days] days of receiving your order to request a refund or replacement.

1.2 Incorrect Orders: In the event of receiving an incorrect order due to an error on our part, please notify us immediately to arrange the shipment of the correct items or to facilitate a refund.

1.3 Unsatisfactory Products: If you are unsatisfied with your purchase for reasons other than those mentioned above, you may qualify for a refund or store credit. Contact us within [number of days] days of receiving your order to begin the return process.

2. Return Process:

2.1 Contact Us: Initiate your refund or replacement request by visiting our contact page and filling out the provided form. Please include your order number and details of the issue.

2.2 Return Authorization: We may require proof of purchase or additional information about the problem before authorizing a return.

2.3 Return Shipping: If requested to return the item, ensure it is securely packaged and sent to the address provided by our customer service team.

3. Refund Options:

3.1 Refund Method: Refunds will be credited to the original payment method used for the purchase, unless otherwise specified by our customer service team.

3.2 Refund Amount: You will be refunded the purchase price of the returned product(s), minus any applicable shipping fees or discounts.

4. Refund Timeframe:

4.1 Processing Time: Refunds will be processed within [number of days] days of receiving the returned item(s) and confirming their condition.

4.2 Credit Card Refunds: Please note that credit card refunds may take additional time to reflect on your statement, depending on your financial institution's processing times.

5. Contact Us:

If you have any questions or concerns regarding our refund policy, please visit our contact page to get in touch with our customer service team. We are dedicated to assisting you promptly and effectively.

By making a purchase from Wellness GX, you acknowledge and agree to adhere to the terms outlined in this refund policy.